RENTAL GUIDELINES
At North Texas Rental Solutions we strive to deliver a smooth, transparent and efficient experience to all of our customers. Please review the following guidelines for our rentals to ensure a successful transaction.
Rental Hours
Pick-up and drop-off times are between 7AM - 7PM, 7 days a week. Please plan accordingly to avoid any inconveniences or late return fees. Any rentals returned late will accrue a pro-rated amount as the late fee into the next day.
Rental Requirements
Renters must provide a valid driver's license, auto insurance, and credit card for a deposit. Copies of these documents will be kept on file for the duration of the rental. The rental forms MUST be signed by the individual renting the trailer.
Vehicle Requirements
All vehicles towing a trailer equipped with electric brakes MUST have a brake controller. All vehicles towing a trailer should be in good working order, suitable for that trailer and its payload capacity.
Payment
We accept all major credit cards or PayPal if booked on the website. We also accept cash in person. We require full payment before the trailer leaves for the rental period.
Rental Return
The rental trailer must be returned to the same location it was picked up from. If there are any issues with returning the trailer on-time or to that location, please contact us as soon as possible to discuss other options. There may be a fee associated with a late return, however we will handle this on a case by case basis.
Trailer Condition
Trailers must be returned in the same or better condition than when they left. Any damage or excessive dirt may result in additional fees. Prior to pick-up we will go over the trailer and annotate any issues for your convenience.
Safety First
Please abide by any local, state, federal or towing laws while using our trailers. We want to ensure you have a safe and pleasant experience. If you are unsure of something, new to towing or using a trailer, PLEASE ask questions and we can go over the processes with you.
Delivery or Scheduled Pick Up
If you would like to schedule the trailer to be dropped off to your location or picked up from your location once complete, you can do that! We offer a flat rate of $25 per delivery and $25 per pick up if you are within 25 miles of Azle. If you are outside of these limits, feel free to call us for a quote.
Cancellation Policy
Please be sure to review the cancellation requirements below
Cancellations
We understand that life happens and plans can change. However, if you need to cancel your rental please notify us at least 24 hours prior to your scheduled pick-up to avoid cancellation fees.
Cancellation Fees
If a trailer reservation is cancelled within 24 hours of the scheduled rental time, the rental deposit will be forfeited. For multi-day rentals, if canceled within 24 hours, the rental deposit fee is forfeited, a 1-day rental fee is forfeited, and the difference will be refunded.
Ready to Book Your Trailer?
Now that you know our guidelines, reserve your trailer today!
Have Questions?
If you have any questions about our rental guidelines or policies, please don't hesitate to contact us. We're here to help make your rental experience as smooth as possible.